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Help & FAQs

CHOOSING YOUR PLANT

Should I choose a potted plant or bare root tree?
Container trees are conveniently available year-round, have a high survival rate, and are suitable for all level of gardeners, especially beginners. For the first couple of weeks, actively growing trees planted from containers must be watered frequently, sometimes daily, til their roots establish in the surrounding soil. Bare root trees are the most economical type of nursery stock. They are usually the best choice when purchasing large quantities of trees for orchards. The purchase of bare root trees will require an intermediate level of gardening in order to properly store bare root trees until adequate planting time and for transplanting them to your local soil
What are chill hours?
Chill Hours (sometimes called Chill Units) are an approximation of how many hours of weather between 32 degrees and 45 degrees (F) a plant requires to properly go dormant so it can wake up and blossom and/or set fruit. For plants to thrive in your geographical area, it may require matching optimum Plant Hardiness Zone compatibility with the optimum Chill Hours.
What is my soil type?
Knowing the kind of soil you have helps you determine its strengths and weaknesses. While soil is composed of many elements, the place to begin is with your soil type. You just have to observe the composition of the soil’s particles. Use the descriptions below to help determine the soil matter your are working with, and this can help you better understand what you can do to improve your plants home. After all, good soil is one of the best ways you can have to help your plant thrive, and live a long and fruitful life. Clay Based Soils - Does your soil refuse to absorb water? Does the soil stick to your trowel and other gardening tools? Then you are probably working with a clay based soil. This type of soil is composed of very small particles, which doesn't allow for much room for water and air to penetrate down to the roots of you plant. Clay soil takes many many years to develop. Sand Based Soils - Is your soil very easy to dig and maneuver? Does water easily absorb into your soil? If so you are more than likely working with a sand based soil. Overly - sandy soil is not very fertile and can leave your plants without the proper water and nutrition. Loamy Soils - Is a good combination of the above soils. Its sandy enough to be easy to dig into, but yet has enough clay organic material and nutrients to anchor and feed the root system which allows the proper nutrients to be absorbed within the plant. This is the ideal soil for planting most varieties.
Do you have a catalogue?
We do not print paper catalogs. Our prices and availability are constantly changing. The best way for us to keep our database and customers up-to-date is through our website. We also eliminate thousands of pounds of paper waste a year by doing so, which furthers our commitment to reduce, reuse, and recycle.

ABOUT OUR TREES & PLANTS

Are your trees organic?
The short answer is no we are not organic certified. The long answer is organic certification is generally, if not always, applied to fruit production rather than tree production. After trees have been in their final location for up to one season, the minimum required for crop production, the impact of any prior chemical treatment would have disappeared.
Do you treat your trees with pesticides & fertilizers?
We try to limit the amount of chemicals and pesticides used at our nursery whenever possible. To meet customer expectations on product quality, some intervention chemically is necessary.
Can all varieties be shipped all year?
NOG VALLY FARM trees can be shipped and planted any time of year, unless the variety is specified as only seasonal delivery. Packages are typically shipped within 1-3 days from the time of your order, based on time of year. You will receive an email confirmation of your order and an email once the order ships that will contain the tracking information. On some occasions, severe weather and other unusual issues can delay shipping and delivery of your package(s). Delivery time cannot be guaranteed, if an order needs to arrive prior to a specific date, or at a more convenient time for you, please notate that upon placement of your order.

ORDERS & SHIPMENTS

Shipping carriers
We currently use BLUE DART, DELHIVERY, AMAZON ATS and the INDIAN Postal Service.
Shipping times and cost
Orders are typically shipped within 1-3 business days from the time of your order. You will receive an email with tracking information upon shipment of your Nog Vally Farm purchase. Delivery time cannot be guaranteed. If a package needs to arrive prior to a specific date, or at a more convenient time for you, please notate that upon placement of your order. Every order will contain a $0 flat-rate shipping fee.
Returns & Guarantee
We understand that purchasing trees and shrubs online limits your ability to see the product before checkout (unlike shopping at a garden center). We offer you the best guarantee on potted plants of anyone in the industry. We guarantee that any plant leaving our nursery is of the finest quality and horticulturally viable. If you are not satisfied within the first 365 days after receiving your order, please call or email us so that we can help correct the situation. We will thoroughly review your concerns with the appropriate nursery staff and may ask for pictures to be emailed. We may provide you with a one-time replacement if necessary. Replacement plant shipping cost is at the customer’s expense. Some trees and shrubs are subject to transplant shock and will just need time to completely recover. As with all living plants, each requires care and proper nutrients to acclimate to their new environments. Time and your patience are also essential needs for plants to successfully transition to their new surroundings.
Where do the trees ship from?
Our trees are grown and shipped from Shimla Himachal India
How are plants packaged?
Nog Vally Farm uses the highest quality packaging materials available to ensure your plant arrives safe and healthy. It is extremely rare that packages are broken or damaged in transit.
It's winter here, when will order ship?
All orders ship within the 1-3 business days unless you have notated a specific date in the Notes section during the checkout process.

AFTER DELIVERY

What should I do if order hasn't been delivered?
We are so sorry you are experiencing this hiccup with your order! If you have been tracking your order and the scheduled delivery date has past, or if your order is missing items, please contact our office at your earliest convenience so that we may resolve these issues.
What if tree was damaged in transit?
This breaks our hearts as much as yours....poor little trees. If your order is damaged during transit, we need to be contacted within 48 hours of you receiving the damaged package. In order to make a claim, we will need picture documentation. We ask that you take at least 2 pictures of the damaged box on the outside and at least 2 pictures of the damaged plant on the inside. Please send the pictures to info@nogvallyfarm.in. Once we receive the pictures we can make an assessment of the damage. We will do our best to correct the issue quickly. Broken branches are cosmetic and should be pruned.
How do I plant my tree?
Please see our How to Plant a Tree Guide to help you plant your new tree!
Do I plant the tree immediately?
Upon arrival, your tree will need to rest in the shade before planting it in its new home (be it a bigger container or in the ground). The leaves may be wilted when you pull it out of the box, but once thoroughly watered and rested, it should perk up.
How do I prune/fertilize/care for my plant?
Each tree variety will require special attention. We have put together a comprehensive guide for you to utilize in the care of your plants.
I followed the instructions and tree is turning brown?
Is it fall/winter? Your tree is going into its sleep cycle, called dormancy, and the browning and shedding leaves is completely normal. Is it spring/summer? If you have been diligent in watering your new plant, then transplant shock is the most common culprit for your tree turning brown. Although you did everything you could to give your tree the best start, it may still not appreciate its new surroundings (even if a sister plant is thriving). Transplant shock can be caused by a change in environment (e.g. temperature shifts, change in sunlight, change of containers/container to ground, etc.) or disturbance to the roots. Please contact our customer service to assist you in remedying the transplant shock.
How much water should I give my plant?
This will vary depending on your soil type, the location of your tree, the type of tree you have, and the time of year. Educating yourself on these variables will lend to developing the right watering schedule for your new tree.

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